Pricing, Payments, Cancellation and Refund Policy

A tiered refund policy on the standard the Indian studio and fitness sector applies — a cooling-off window, a sliding scale, freeze and transfer

Consumer Protection Act, 2019 · Indian Contract Act, 1872 · RBI payment aggregator framework

Full refund in a cooling-off window, a sliding scale thereafter, freeze and transfer as alternatives, and defined items that are never refundable. Every version is retained permanently, because a dispute is decided on the version in force on the date of purchase.

1 Pricing

The price of each class, package, membership, workshop and studio rental is the price displayed at the time of purchase.
Prices are inclusive of all charges. Where goods and services tax becomes applicable to us, the tax position will be stated clearly at checkout and a valid tax invoice will be issued.
A price change does not affect a package or membership you have already paid for, for the whole of its validity period.
Where a promotional price or discount applies, its conditions and its end date are stated with it. We do not run a promotion with a deadline we do not honour.
Our published drop-in rate is the single-class price shown on the website. It is used to value classes you have already attended if you later ask for a refund, as clause 6.2 explains.

2 Payments

Payments are taken online through our payment gateway, Zoho Payments, or in person through our authorised channels.
All payments are made to ADVOLVE Creative Ventures Private Limited. No instructor, employee or contractor is authorised to accept a payment personally, in cash or otherwise, and a payment made to an individual is not a payment to the Company.
We do not collect or store your card number, CVV or expiry date. We will never ask you for a card number, a CVV, an OTP or a UPI PIN.
Your booking is confirmed when payment is successfully received and we send you a confirmation. Until then a slot is not held.
You receive a receipt for every payment.

3 Cancelling a Single Booked Class

When you cancel	What happens
More than 12 hours before the class	The class is returned to your package and can be rebooked. No charge.
Within 12 hours of the class	The class is deducted from your package. This is because the place was held and the instructor engaged.
You do not attend and do not cancel	The class is deducted from your package.
We cancel the class	The class is returned to your package, and we will offer a substitute session or a make-up class.

4 Cooling-Off — Your First Week

We would rather you found out quickly that VOLVE is not the right fit than stayed unhappily. So:

If you cancel a membership or package within seven days of purchase and before you have attended more than two classes, we will refund what you paid, less the registration fee and less any classes you attended valued at the published drop-in rate.
A refund under this clause is processed within 7 working days of approval.
This applies once per customer. It is a genuine cooling-off period, not a rolling entitlement.

5 Cancelling a Membership or Package After the Cooling-Off Period

After the cooling-off period the position depends on how much of the membership or package you have used. "Used" means the greater of the proportion of the validity period elapsed and the proportion of classes consumed.

How much is used	What you get	How to ask
Up to 50 percent	A refund of the unused value, computed under clause 6, less the administration fee	Written request to the studio or by e-mail
More than 50 percent	No refund, but a freeze or a transfer under clause 7 is available	Written request
Any point, on documented medical grounds	A freeze first. If a freeze is not practical for you, a refund of the unused value under clause 6, less the administration fee, at any stage.	Written request with a medical certificate
Any point, on documented relocation beyond 50 km	A refund of the unused value under clause 6, less the administration fee	Written request with proof of the new address

Administration fee: ₹500, or 5 percent of the amount paid, whichever is lower
Refund processing time: Within 7 working days of approval
Refund method: To the original payment method through the gateway

6 How We Work Out a Refund

6.1 The formula

Refund = amount you paid − (classes attended × published drop-in rate) − registration fee − administration fee. The result is never less than zero and never more than what you paid.

6.2 Why classes attended are valued at the drop-in rate

A package is cheaper per class than a drop-in because you commit to the whole package. If you end it early, the classes you did attend are charged at the rate that actually applied to them, which is the drop-in rate. This is the standard basis across the sector and it means the discount is earned by completing the package rather than by leaving it.

6.3 A worked example

Step	Amount	Note
You bought a 20-class package	₹10,000	Effective ₹500 per class
Published drop-in rate	₹700	Shown on the website
You attended 6 classes, then asked to cancel	—	30 percent used, so within clause 5
Value of classes attended — 6 × ₹700	₹4,200	Charged at the drop-in rate
Administration fee	₹500	Per clause 5
Refund	₹5,300	₹10,000 − ₹4,200 − ₹500

7 Freeze and Transfer

Option	Terms
Freeze on medical grounds	Up to 60 days in a membership year, on a medical certificate. Your validity period extends by the freeze period. No fee.
Freeze for travel or personal reasons	Up to 30 days in a membership year, requested at least 7 days in advance. Validity extends by the freeze period. No fee.
Transfer to another person	Once per membership, on payment of a transfer fee of ₹500. The person receiving it completes the Participant Injury and Risk Acknowledgement before their first class.
Credit to your account	Where you prefer a credit to a refund, we will give the full unused value with no administration fee. A credit is valid for 12 months.

8 Workshops, Events and Courses

When you cancel	What you get	Transfer to another person
More than 14 days before	Full refund less the administration fee, or a free transfer to another date	Yes, free
7 to 14 days before	Fifty percent refund, or a free transfer to another date	Yes, free
Less than 7 days before	No refund	Yes, free — the place is yours to pass on
You do not attend	No refund	No
We cancel and you do not accept a rescheduled date	Full refund of the amount paid	—

9 What Is Never Refundable

The registration or admission fee, which covers onboarding and is charged once.
A trial class fee, where a trial is offered at a reduced rate.
Classes not used before the validity period expires. Unused classes lapse and are not carried forward, credited or refunded.
A class you did not attend and did not cancel in time.
Amounts already refunded, credited or transferred.
Fees where access is ended because of conduct causing harm or a risk of harm to another person, or a serious breach of the Student Rules and Code of Conduct.

10 When We Will Always Refund

These situations do not depend on the tiers above and we will not ask you to argue for them.

Situation	What you get	Approval
We cancel a class and cannot offer a substitute, a make-up or an accepted credit	The class returned or a pro-rata refund	Head of Operations
We cancel a workshop, event or course and you do not accept a rescheduled date	Full refund	Head of Operations
We close, permanently or for a period, and cannot deliver what you bought	Pro-rata refund of the unused value, with no administration fee	Chief Executive Officer
We accept that there has been a deficiency in the service we provided	Full or partial refund as the circumstances require, without you having to escalate	Chief Executive Officer
A payment fails, is duplicated, or is taken in error	Full reversal to the original payment method, with no deduction	Managing Director
A refund is required by law, or ordered by a court, commission or regulator	As required or ordered	Managing Director

Refunds are made to the original payment method through the gateway. We do not refund in cash or to a different account.
Where the gateway or your bank takes additional time to credit the amount, that part is outside our control.
We do not deduct our payment gateway charges from a refund we are making because of our own cancellation or a deficiency in our service.

11 Your Statutory Rights

Nothing in this policy takes away a right you have under the Consumer Protection Act, 2019 or any other law, and nothing in it excludes or limits a liability that cannot lawfully be excluded or limited. If any part of this policy is found to be unfair or unenforceable, the rest continues to apply.

12 Chargebacks

If you believe a payment was taken in error, please contact us first — we can usually resolve it faster than a bank can, and this policy gives you a route in most situations. If you raise a chargeback with your bank, we will respond with the booking record, the terms you accepted, the attendance record and the version of this policy in force on the date of your purchase. Raising a chargeback for a service you received and used is not a refund route and we will contest it.

13 Grievance and Escalation

Grievance Officer: To be published on appointment
E-mail: abhishekchowdhury@adcreativeventures.com
Telephone: +91 72089 50082 / +91 74003 59569
Postal address: 1702, Ground Floor, Building 17, Vanrai Colony, Goregaon East, Opp. Nirlon Company, Mumbai – 400065, Maharashtra, India
Acknowledgement: Within 48 hours
Resolution: Within 15 working days, or a written explanation and a new date

If you remain dissatisfied you may approach the District Consumer Disputes Redressal Commission having jurisdiction. We will give you the address on request.

14 Changes

We may change this policy. The version that applies to your purchase is the version published on the date you paid, and we keep every version. The current version and its effective date are shown on this page.

ADVOLVE Creative Ventures Private Limited · CIN U90009MH2026PTC473415 · Registered office: 1702, Ground Floor, Building 17, Vanrai Colony, Goregaon East, Opp. Nirlon Company, Mumbai – 400065, Maharashtra, India