Pricing, Payments, Cancellation and Refund Policy

A simple refund policy: a full refund in the first week if you have attended no more than one class; after that, no refund — a credit or a transfer instead

Consumer Protection Act, 2019 · Indian Contract Act, 1872 · RBI payment aggregator framework

Full refund within the first week where no more than one class has been attended; no refund thereafter; transfer and credit as the alternatives; and defined items that are never refundable.

1 Pricing

The price of each class, package, membership, workshop and studio rental is the price displayed at the time of purchase.
For a studio rental the fee is paid in full before the session and no security deposit is taken. Any overtime, cleaning or damage charge is invoiced after the session, on the evidence of a photographed before-and-after condition check, under the rental policy we give you with the booking confirmation. We never charge more than the actual cost of putting the room right, and you may dispute any charge in writing.
Prices are shown before GST. GST at the applicable rate is added at checkout, the total payable is shown before you pay, and a valid tax invoice is issued for every payment.
A price change does not affect a package or membership you have already paid for, for the whole of its validity period.
Where a promotional price or discount applies, its conditions and its end date are stated with it. We do not run a promotion with a deadline we do not honour.
Our published drop-in rate is the single-class price shown on the website.

2 Payments

Payments are taken online through our payment gateway, Zoho Payments, or in person through our authorised channels.
All payments are made to ADVOLVE Creative Ventures Private Limited. No instructor, employee or contractor is authorised to accept a payment personally, in cash or otherwise, and a payment made to an individual is not a payment to the Company.
We do not collect or store your card number, CVV or expiry date. We will never ask you for a card number, a CVV, an OTP or a UPI PIN.
Your booking is confirmed when payment is successfully received and we send you a confirmation. Until then a slot is not held.
You receive a receipt for every payment.

3 Cancelling a Single Booked Class

When you cancel	What happens
More than 12 hours before the class	The class is returned to your package and can be rebooked. No charge.
Within 12 hours of the class	The class is deducted from your package. This is because the place was held and the instructor engaged.
You do not attend and do not cancel	The class is deducted from your package.
We cancel the class	The class is returned to your package, and we will offer a substitute session or a make-up class.

4 Cooling-Off — Your First Week

We would rather you found out quickly that VOLVE is not the right fit than stayed unhappily. So:

If you cancel a membership or package within seven days of purchase and you have attended no more than one class, we will refund the full amount you paid — the one class you attended is on us. Once you have attended two or more classes, a refund is no longer available and clause 5 applies.
A refund under this clause is processed within 7 working days of approval.
This applies once per customer. It is a genuine cooling-off period, not a rolling entitlement.

5 Cancelling a Membership or Package After the Cooling-Off Period

After the cooling-off period, or once you have attended two or more classes, no refund is payable on a membership or package. What you can have instead is a credit or a transfer under clause 7.

How much is used	What you get	How to ask
Two or more classes attended, or after the first week	No refund. A credit or a transfer under clause 7.	Written request to the studio or by e-mail
More than 50 percent	No refund. A credit or a transfer under clause 7.	Written request
Any point, on documented medical grounds	No refund. We may, at our discretion, offer a freeze under WB/05 or a credit under clause 7.	Written request with a medical certificate
Any point, on documented relocation beyond 50 km	No refund. A credit or a transfer under clause 7.	Written request with proof of the new address

Administration fee: None — no administration fee is charged on a refund under this policy
Refund processing time: Within 7 working days of approval
Refund method: To the original payment method through the gateway

6 How We Work Out a Refund

6.1 The formula

We do not compute partial refunds on classes attended. A refund is payable only in the cooling-off case at clause 4 and in the situations at clause 10, and in those cases it is the full amount stated there.

6.2 Why there is no partial refund

A package is cheaper per class than a drop-in because you commit to the whole package. That is why, once you have used it beyond the first class, the price is not unwound: the discount is earned by committing to the package. Where you cannot continue, a credit or a transfer keeps the value of what you paid.

6.3 Example

Step	Amount	Note
You bought a 20-class package	₹10,000	Example
Published drop-in rate	₹700	Shown on the website
You attended 2 classes, then asked to cancel	—	Two classes attended: clause 5 applies
Refund	Nil	No partial refund is computed
Credit available instead	₹10,000 less two classes at ₹700 = ₹8,600	As a credit valid 12 months, under clause 7
Transfer available instead	Yes	Once per membership, on the transfer fee at clause 7

7 Transfer and Credit

Option	Terms
Freeze	Not a right. We freeze a package only if our Chief Executive Officer considers your request acceptable. A freeze lasts up to 60 days, as the Chief Executive Officer decides, and the expiry date moves later by the days frozen. Nothing is refunded. See WB/05.
Credit to your account on medical or relocation grounds	At our discretion, on a medical certificate or proof of the new address: the unused value as a credit valid 12 months. No fee.
Transfer to another person	Once per membership, on payment of a transfer fee of ₹500. Ask in writing; the Chief Executive Officer approves and records the transfer. The person receiving it must be 18 or over and completes the Participant Injury and Risk Acknowledgement before their first class.
Credit to your account	Where you prefer a credit to a refund, we will give the full unused value with no administration fee. A credit is valid for 12 months.

8 Workshops, Events and Courses

When you cancel	What you get	Transfer to another person
More than 14 days before	Full refund, with no administration fee, or a free transfer to another date	Yes, free
7 to 14 days before	Fifty percent refund, or a free transfer to another date	Yes, free
Less than 7 days before	No refund	Yes, free — the place is yours to pass on
You do not attend	No refund	No
We cancel and you do not accept a rescheduled date	Full refund of the amount paid	—

9 What Is Never Refundable

The registration or admission fee, which covers onboarding and is charged once.
A trial class fee, where a trial is offered at a reduced rate.
Classes not used before the validity period expires. Unused classes lapse and are not carried forward, credited or refunded.
A class you did not attend and did not cancel in time.
Amounts already refunded, credited or transferred.
Fees where access is ended because of conduct causing harm or a risk of harm to another person, or a serious breach of the Student Rules and Code of Conduct.

10 When We Will Always Refund

These situations do not depend on the tiers above and we will not ask you to argue for them.

Situation	What you get	Approval
We cancel a class and cannot offer a substitute, a make-up or an accepted credit	The class returned or a pro-rata refund	Head of Operations
We cancel a workshop, event or course and you do not accept a rescheduled date	Full refund	Head of Operations
We close, permanently or for a period, and cannot deliver what you bought	Pro-rata refund of the unused value, with no administration fee	Chief Executive Officer
We accept that there has been a deficiency in the service we provided	Full or partial refund as the circumstances require, without you having to escalate	Chief Executive Officer
A payment fails, is duplicated, or is taken in error	Full reversal to the original payment method, with no deduction	Managing Director
A refund is required by law, or ordered by a court, commission or regulator	As required or ordered	Managing Director

Refunds are made to the original payment method through the gateway. We do not refund in cash or to a different account.
Where the gateway or your bank takes additional time to credit the amount, that part is outside our control.
We do not deduct our payment gateway charges from a refund we are making because of our own cancellation or a deficiency in our service.

11 Your Statutory Rights

Nothing in this policy takes away a right you have under the Consumer Protection Act, 2019 or any other law, and nothing in it excludes or limits a liability that cannot lawfully be excluded or limited. If any part of this policy is found to be unfair or unenforceable, the rest continues to apply.

12 Children

Accounts and bookings are for people aged 18 or over. This clause applies only where VOLVE offers a class for children and says so on the Website.

A child's place is booked and paid for by the child's parent or legal guardian, from the account that person holds. We do not knowingly take payment from a child, and we do not accept a payment method in a child's name.
The parent or guardian is the customer under this policy. The cooling-off period at clause 4, credits and freezes are theirs to ask for, and the same rules apply to a child's place as to an adult's, apart from transfer.
Every refund goes to the original payment method of the person who paid, under clause 10. We do not refund a child.
A place for a child, and any credit held for a child, cannot be transferred to another child.
Before a child's first class the parent or guardian must complete the Participant Injury and Risk Acknowledgement (ADV/01) and the media consent (PD/04) for the child. A child does not take part until both are on record.
If we find that a payment was made by a child without a parent's or guardian's authority, we reverse it in full to the original payment method, as clause 10 provides for a payment taken in error.

13 Chargebacks

If you believe a payment was taken in error, please contact us first — we can usually resolve it faster than a bank can, and this policy gives you a route in most situations. If you raise a chargeback with your bank, we will respond with the booking record, the terms you accepted, the attendance record and the version of this policy in force on the date of your purchase. Raising a chargeback for a service you received and used is not a refund route and we will contest it.

14 Grievance and Escalation

Grievance Officer: Karan Maru, Chief Executive Officer
E-mail: karan@myvolve.com
Telephone: +91 99699 72595
Postal address: WeWork Lightbridge, 6th Floor, Hiranandani Business Park, Saki Vihar Road, Tunga Village, Chandivali, Powai, Mumbai – 400072, Maharashtra, India
Acknowledgement: Within 5 working days
Resolution: Within 7 working days, or a written explanation and a new date

If you remain dissatisfied you may approach the District Consumer Disputes Redressal Commission having jurisdiction. We will give you the address on request.

15 Changes

We may change this policy. The version that applies to your purchase is the version published on the date you paid, and we keep every version. The current version and its effective date are shown on this page.

ADVOLVE Creative Ventures Private Limited · CIN U90009MH2026PTC473415 · Registered office: WeWork Lightbridge, 6th Floor, Hiranandani Business Park, Saki Vihar Road, Tunga Village, Chandivali, Powai, Mumbai – 400072, Maharashtra, India