Student Rules and Code of Conduct

1 Respect and Behaviour

All students and visitors must treat instructors, employees and other participants respectfully.

• No harassment, sexual harassment, bullying, intimidation, unlawful discrimination, violence, threats, deliberate humiliation, inappropriate physical contact or property damage.
• No comment on another person's body, weight, shape or eating. This applies to participants as much as to instructors.
• Serious misconduct may result in removal, suspension or termination of access, subject to applicable law and contractual rights, with the refund position at HB/05 policy 5.2 applying.

2 Class Safety

• Follow reasonable instructor and safety directions.
• Participate within your physical capabilities and disclose relevant limitations where appropriate.
• Wear suitable clothing and footwear and use equipment only as instructed.
• Stop immediately on severe pain, dizziness, faintness, chest pain or other alarming symptoms, and tell the instructor.
• An instructor may ask a participant to stop where continued participation reasonably appears unsafe. That decision is a safety decision and is not open to negotiation during the class.

3 Attendance

Students should arrive on time. Late entry may be refused where missing the warm-up or the safety briefing would create an unreasonable safety risk. Attendance is recorded for every class.

4 Physical Corrections

Some instruction may involve physical correction. Instructors will explain the correction and seek consent where reasonably practicable. You may decline physical correction at any time and request verbal or visual instruction instead, and your refusal will be respected without comment. You may ask reception, at enrolment or at any time, to note a standing preference of no physical correction; reception tells the instructor before each class you attend, and it is honoured without needing to be repeated.

5 Photography and Recording

• Respect the privacy of others. Do not photograph or record another participant without their agreement, and never another person's child.
• Recording in toilets, changing areas or other private areas is prohibited absolutely.
• Commercial filming and organised shoots require prior written approval.
• You may photograph yourself and your own child. Your own consent preferences for VOLVE's use of your image are recorded at PD/04.

6 Studio Property

Mirrors, flooring, sound, lighting, furniture and other property must be treated carefully. Restricted technical equipment may only be operated with permission. Please report damage rather than leaving it; reporting is never penalised.

7 Personal Belongings

Students should take reasonable care of their belongings, use the storage provided and avoid leaving valuables unattended. The studio is not a bailee of your property.

8 Payments and Cancellations

Bookings are governed by the membership, fees, refund and cancellation terms communicated at purchase and set out at HB/05 policies 5.1 and 5.2. All payments are made to the Company through official channels; no instructor or staff member may accept a payment personally. Nothing in VOLVE's policies removes statutory consumer rights.

9 Participants Under 18

• Accounts and bookings are for people aged 18 or over. Where VOLVE offers a children’s class, a parent or guardian holds the account and must complete the Participant Injury and Risk Acknowledgement at ADV/01 and the media consent at PD/04 for the child before the child’s first class.
• Please follow the pickup and drop-off procedure. A child will be released only to a parent or to a person named in writing.
• Instructors will not communicate privately with a child. All communication is through the parent or an official VOLVE channel.
• If you have a concern about the safety or treatment of any child at the studio, raise it with the Designated Safeguarding Lead named on the notice board, on the same day. If the Lead cannot be reached, or the concern is about the Lead, raise it with the Managing Director or the police. Telling the Lead does not replace your own duty under Section 19 of the POCSO Act, 2012: anyone who knows of, or fears, an offence against a child may report it directly to the police, the Special Juvenile Police Unit or Childline 1098. If a child is in immediate danger, call 112 or 100.

10 Zero-Tolerance Conduct

VOLVE may take immediate protective action, including removal from the premises and contacting the police, in cases involving violence, credible threats, sexual harassment, theft, serious safety violations, conduct endangering a child, or unlawful conduct.

11 Raising a Concern

Any concern or complaint may be raised with the Grievance Officer named on the notice board and on the website, and will be acknowledged within five working days and answered within seven working days under HB/05 policy 5.4. A complaint of sexual harassment may be made to the Internal Committee under PD/02. Nothing prevents you from approaching the police or a consumer commission.

12 Community Standard

VOLVE exists to create an environment where people can move, create, learn, connect and evolve. Respect the space. Respect the art. Respect the instructor. Respect each other.

Abhishek Chowdhury Managing Director For ADVOLVE Creative Ventures Private Limited Place: Mumbai Date: 28-SEP-2026